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Frequently Asked Questions

Please read our FAQ before sending us a message

Our standard check-in time is from 3 pm to 5 pm, and check-out time is 11 am. We handle key handovers personally. We understand that travel plans may vary, and we're happy to accommodate requests outside of these hours based on availability. However, excessive deviations may incur additional charges. Please contact us in advance to discuss any special arrangements.

The price includes the amenities mentioned on the listing, as well as complimentary items such as coffee and other essentials to enhance your stay.

Yes, we have a no-smoking policy. Smoking is not allowed on the premises.

Yes, we provide linens and towels for your convenience.

When you complete your reservation process, you will receive an email confirming all the details of your booking. This confirmation email is sent after you have signed our terms and conditions, provided a copy of your ID, and submitted a selfie. Rest assured, once these steps are completed, your reservation is confirmed, and you're all set for your stay with us.

Yes, we do require a deposit for your reservation. This deposit is usually charged as the equivalent of one day of your booking to secure your stay.

Pets are not allowed unless the host has agreed in writing.

Yes, parking is available. However, please note that it is a parking permit zone. Let us know if you need a parking permit and how many, and we will accommodate your request.

Yes, there is a minimum stay requirement of 2 nights.

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  • 15-17 Church Street, Stourbridge, West Midlands DY8 1LU, United Kingdom

  • +44 02477 395 060

  • admin@coventrycomfortstays.co.uk

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